A leading UK holiday group was running their entire booking operation on a legacy monolith with a 24-hour availability lag. BootLabs rebuilt the platform end to end.
A leading UK holiday group was running their entire booking and reservation operation on a legacy monolith that couldn't handle real-time availability across 300+ properties. Availability updates had a 24-hour lag — meaning guests were booking rooms that were already taken, and properties were showing as unavailable when they weren't. Checkout abandonment was high because the booking flow was slow, multi-step, and unable to surface dynamic pricing or package bundling. Operations staff had no real-time view of what was happening across the estate. BootLabs rebuilt the platform end to end — a new microservices architecture, a customer-facing booking experience with dynamic pricing, and a unified back-office portal that gave operations full visibility for the first time.
The existing platform couldn't handle peak booking demand, had a 24-hour availability lag, and required weekend maintenance windows that blocked customer bookings entirely. Every deployment was a risk event.
The existing booking flow was multi-step, slow, and didn't support dynamic pricing or package bundling — customers were dropping off before completing reservations, and the business had no way to recover that revenue.
Operations teams managed bookings, modifications, and cancellations through a patchwork of spreadsheets and manual exports — with no live view across properties and channels. Special requests fell through the gaps.
Mapped the legacy monolith into bounded domains — availability, pricing, reservations, notifications, back-office — and defined a phased decomposition plan that let the business keep running during migration without a big-bang cutover.
Built a microservices-based availability service that pulls live inventory from all 300+ properties and serves it to the booking frontend with sub-second response — no more 24-hour cache lag, no more phantom availability.
Rebuilt the booking UX from scratch — multi-step flow collapsed into a single-page experience with dynamic pricing, package bundling (accommodation + extras), and instant confirmation. Designed to convert, not just function.
Built a back-office portal giving operations teams a single real-time view of all bookings, modifications, and cancellations across every property and channel — with workflow tools for handling special requests and escalations.
The platform migration ran live alongside the legacy system — traffic was shifted gradually, domain by domain, until the monolith was retired entirely. No maintenance windows. No booking blackouts. The new availability engine went from a 24-hour lag to sub-second responses on day one of go-live, and the redesigned checkout experience began reducing abandonment within the first booking cycle.
Customers see live availability and receive instant booking confirmation instead of waiting hours for manual validation — eliminating the uncertainty that drove abandonment.
Dynamic pricing and package bundling unlocked new revenue opportunities that the legacy platform couldn't support — extras, upgrades, and add-ons now convert at the point of booking.
The back-office portal eliminated the spreadsheet-based workflow entirely — operations teams handle twice the volume with the same headcount, and nothing falls through the gaps.
The microservices architecture means new properties, new channel integrations, and new product types can be added without touching the core booking logic — the platform scales with the business.
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