Agentic AI

Agents That Work. Systems That Think.

We build production-grade AI agent systems — from single-purpose task agents to multi-agent orchestration frameworks — grounded in your enterprise data and governed for real-world use.

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Agentic AI — neural network visualization
Production AI agents
not just prototypes
Human-in-the-loop
governance by design
100+
AI Agents in Production
5
Industries with Live Agents
Multi-System
ERP · CRM · DMS · Core Connected
Human-in-Loop
Governance on Every Agent
What is Agentic AI

Beyond chatbots. Beyond automation.

Agentic AI refers to AI systems that can autonomously plan, decide, use tools, and take multi-step actions to accomplish goals — not just respond to prompts. An agent doesn't just answer a question; it looks things up, reasons across sources, drafts a response, checks it against rules, and acts.

The difference between a chatbot and an agent is the difference between a search box and a colleague. Agents work. They complete tasks, handle exceptions, escalate when needed, and get better over time.

Grounded in your data
Agents that hallucinate are useless in enterprise contexts. Every agent we build is RAG-grounded in your actual systems — PLM, ERP, DMS, CRM — not in generic training data.
Tool-using & action-capable
Our agents don't just generate text — they call APIs, query databases, trigger workflows, and interact with enterprise systems in controlled, auditable ways.
Human-in-the-loop by default
Read-only before write. Explanation before action. Approval before consequence. Every agent is designed with the assumption that a human should stay in control.
Governed & observable
Full audit trails, role-based access, confidence scoring, safety gates, and model observability — because enterprise AI without governance is a liability.
What We Build

Four types of agentic AI solutions we deliver

01
Task & Knowledge Agents

Single-purpose agents that handle specific enterprise tasks end-to-end — answering complex queries across systems, processing documents, generating drafts, checking compliance, and handling routine decisions autonomously.

RAG LLM Agents Knowledge Retrieval Document Processing Enterprise Q&A
02
Multi-Agent Orchestration

Complex workflows that require multiple agents working together — a research agent, a reasoning agent, a writing agent, a validation agent — coordinated by an orchestration layer that manages state, routing, and escalation.

Agent Orchestration LangGraph AutoGen State Management Agent Routing
03
Tool-Using & Action Agents

Agents that go beyond text — they call your APIs, query databases, trigger workflows, create tickets, update records, and interact with enterprise systems in controlled, auditable ways. Built with strict permission boundaries and human approval gates.

Tool Use API Integration ERP/CRM Actions Workflow Triggers Approval Gates
04
LLMOps & Agent Infrastructure

The platform layer that makes agents reliable in production — model routing, fallback chains, prompt versioning, cost tracking, latency monitoring, safety filters, and continuous evaluation against golden test sets.

LLMOps Prompt Management Cost Optimization Safety Filters Continuous Evaluation
Agent Use Cases

Agents deployed across industries

These aren't POCs. These are production deployments, grounded in real enterprise data, solving real operational problems.

Manufacturing
Supply Chain & Procurement Agents
  • Tender / RFP response agent
  • BOM visualisation agent
  • 24/7 vendor support AI
  • Vendor performance scoring
Automotive
Service & Aftermarket Agents
  • Multimodal troubleshooting AI
  • Voice-based service booking
  • 24/7 customer vehicle query AI
  • Warranty claim processing agent
Financial Services
Risk & Compliance Agents
  • Real-time fraud scoring agent
  • Compliance audit assistant
  • Regulatory query AI
  • Transaction anomaly explainer
QSR & Retail
Customer & Operations Agents
  • AI order management assistant
  • Loyalty personalisation agent
  • Demand forecasting agent
  • Staff scheduling AI
Enterprise
Workforce & Knowledge Agents
  • Secure enterprise RAG platform
  • AI ticketing system
  • JD & CV match agent
  • HR policy Q&A assistant
Software Teams
Developer Productivity Agents
  • Code review agent
  • Test case generation AI
  • Incident diagnosis assistant
  • Release notes generator
Architecture

How we build agents that enterprise teams can trust.

Agentic AI only works in the enterprise if it's grounded in your actual data and governed from the start. We build upward from your systems of record — with governance at every layer.

Layer 4 Interaction, Governance & Control

Ensuring responsible AI deployment with human oversight, transparent audit trails, and safety gates at every action boundary.

Human-in-the-Loop Approvals Explainability Read-Only by Default Role-Based Access & Audit Logs Safety Gates Confidence Thresholds
Layer 3 Intelligence & Reasoning Layer

The only layer where GenAI components reside — combining LLMs with enterprise-specific business logic, domain rules, and multi-step reasoning across sources.

Large Language Models (LLMs) Agent Orchestration (LangGraph / AutoGen) Deterministic Business Logic Domain Rules Cross-system Reasoning Confidence Scoring
Layer 2 Data Context & Knowledge Fabric

Normalising and enriching fragmented enterprise data — structured records, documents, SOPs, contracts, logs — into a unified knowledge base the agents can reason over.

Vector Embeddings & Semantic Search Structured Data Models Unstructured Knowledge (SOPs, manuals, policies) Context Enrichment Clause-level Indexing & Retrieval
Layer 1 Enterprise Systems of Record

The authoritative sources. Agents never own the truth — they read from these systems. We integrate, never replace.

PLM — Design intent, BOMs, change orders ERP — Procurement, cost data, vendor contracts DMS — Field failures, warranties, repair histories CRM — Customer records, interaction history ITSM — Tickets, incidents, SLA records HR Systems — Policies, org structures, talent data
How We Engage

From use case to production in three steps

We don't start with a technology pitch. We start by understanding what decision or task costs your team the most time — and design backward from there.

Step 01
Agent Blueprint

We map the use case, define the data sources, identify integration points, and design the agent's decision logic — including where human-in-the-loop approval is required.

Step 02
Build & Ground

We build the agent, connect it to your data sources, and test it exhaustively against real enterprise scenarios — including adversarial inputs, edge cases, and hallucination probes.

Step 03
Deploy & Govern

We deploy with full LLMOps infrastructure — cost tracking, latency monitoring, prompt versioning, safety filters — and run it through ROC for 24/7 operational oversight.

Client Outcomes

Agents we've shipped. Problems we've solved.

Every card below is a live deployment. Real data, real workflows, measurable outcomes.

Automotive · Conversation AI
Call Summarisation & Sentiment Agent — Ather Energy
Ather Energy's customer support team handled thousands of calls spanning technical queries, financial inquiries, and service escalations. Manual disposition summaries within tight timeframes caused inconsistencies and lost customer insight. We deployed a GenAI agent on Google Cloud that auto-summarises every call, extracts sentiment and action items, and pushes structured records directly into Salesforce — with zero agent effort.
25s
Saved per Call
100%
Calls Auto-Summarised
Live
Sentiment Capture
Google Cloud Text-to-Speech GenAI Salesforce
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Automotive · Customer Support
24×7 Multi-Channel Customer Support AI — A Leading Indian Automotive Group
With 150,000+ monthly support inquiries and 45-minute peak hold times, the group's customer support operation was under severe strain. 60% of calls were tier-1 queries resolvable without a human. We deployed an omnichannel conversational AI across web, mobile, and WhatsApp — handling voice, text, and image inputs — with smart escalation to human agents for complex cases.
60%
Call Deflection
4.2/5
CSAT Score
12+
Languages
Azure OpenAI Omnichannel Multimodal Multilingual
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Manufacturing · AI Agent
24/7 Vendor Support Bot for a Large Automotive Manufacturer
A large manufacturer's procurement team was fielding hundreds of daily vendor queries — PO status, payment timelines, tender clarifications, compliance document requests. Manual handling caused delays and inconsistencies. We built a RAG-powered vendor support agent grounded in live ERP data and procurement policy documents, giving vendors instant, accurate answers across a self-service portal at any hour.
70%+
Queries Resolved
24/7
Availability
50%
Faster Resolution
RAG ERP Integration Vendor Portal Manufacturing
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Financial Services · Trade Ops
Trade Reconciliation Agent for a Leading Broking House
At a large broking house, a significant share of orders arrived via phone call rather than the trading platform. Manual reconciliation of voice orders against OMS records was slow, error-prone, and a regulatory exposure. We built an AI agent that transcribes broker calls in real-time, extracts order intent (scrip, quantity, price, direction), and auto-reconciles against the order management system — flagging mismatches for immediate review.
95%
Recon Accuracy
<2min
Per Trade vs 15 Manual
100%
Audit Coverage
Voice AI OMS Integration NLP Compliance
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QSR · Computer Vision
Underbilling Detection via Video Surveillance for a QSR Chain
A leading QSR chain was losing significant revenue to underbilling — items served at the counter but not rung into the POS. Manual auditing was impossible across hundreds of outlets. We deployed a computer vision system on existing CCTV infrastructure that monitors food service in real-time, cross-references items identified at the counter against live POS transactions, and flags discrepancies to outlet managers within 30 seconds.
12%
Revenue Recovery
500+
Outlets Monitored
<30s
Flag-to-Alert
Computer Vision POS Integration CCTV AI Loss Prevention
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QSR · IoT + Computer Vision
In-Store Energy Optimisation & Branding Compliance AI for a QSR Operator
A national QSR operator faced two costly problems at scale: energy waste (lights and HVAC running in empty or off-hours stores) and inconsistent brand compliance (signage not illuminated, branding elements missing). We built an AI system combining computer vision on in-store cameras with IoT sensor data to monitor store state in real-time — automating energy scheduling by footfall and flagging brand compliance issues before they reach customers.
18%
Energy Cost Reduction
95%
Branding Compliance
300+
Outlets Live
Computer Vision IoT Sensors Energy AI Brand Compliance
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Financial Services · Voice AI
Outbound Collection Voice Agent for One of India's Largest Private Sector Banks
The bank's collections team was making thousands of outbound calls daily — EMI reminders, overdue notices, promise-to-pay capture — at high cost and with compliance risk from inconsistent agent messaging. We built a conversational voice AI agent that handles the full outbound collections call flow autonomously: identifies the customer, explains outstanding dues, negotiates a payment date, captures promises-to-pay, and escalates only genuinely complex cases to a human agent. Fully integrated with the bank's core banking system and CRM, with a compliant script that passes regulatory audit.
Voice AI Core Banking Integration Conversational AI CRM BFSI Regulatory Compliance
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3×
Call Throughput vs Human Agents
40%
Reduction in Collection Costs
100%
Script Compliance on Every Call

Ready to put agents to work in your enterprise?

Talk to our agent engineering team. We'll map 2–3 use cases that can go to production in 90 days.

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